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Tv service
For three years, I had the same gateway, modem, and the same service on my television about three weeks ago the Internet went out and suddenly the TV on the patio could not keep a constant signal, and my cameras were not working properly one call to COX and they expressed that I needed to upgrade my modem to one gig and I needed to get Wi-Fi extenders. Suddenly, I don’t understand why everything was fine for three years but I upgraded the modem obviously cost me more money. I did not get the Wi-Fi extenders and yet now I don’t get TV in my patio. This is also confusing to me that I believe that something is wrong and that we are being delivered to be this way at the request of COX Now they want me to get Wi-Fi extenders which are $129 apiece and that should solve the problem. But again my biggest question is, why did I need all this in the first place when everything worked perfectly fine for three years
RaquelD
Moderator
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Hello. I apologize that you encountered this experience. We value your long time business with us and appreciate that your service has not had any major issues. With this current issue, I would recommend swapping the older modem for a new one to see if the issue persists. If it does, we should have a technician investigate why the sudden change. If you have questions or would like further assistance, please contact our team on Facebook, Twitter/X, Instagram or by email cox.help@cox.com with a link to this thread so we can assist. Thank you.
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