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New Contributor III
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Tuning Adapter Reboot Issue New Tuning Adapter UPDATE
It's just about a month since Cox updated my Tuning Adapters with the new dual frequency adapters. In the last 30 or so days, it has rebooted twice, for a very short period of time and did not trigger the "tuning adapter not connected" on the TiVo. Other than that, it has worked flawlessly. I would imagine TiVo will be releasing the new adapters sometime in 2023 subject to availability. They have not been in touch with me to see if I have had any issues but did give me the email address of the person in charge of the issue to report any problems which I have yet to have to do.
For those who asked I am in the Phoenix Metro area and the Chandler facility.
WiderMouthOpen
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Esteemed Contributor III
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Can you tell us a little about the new TA? Model number? Maybe a picture? Or are you under NDA?
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LongTime_TIVO_U
Contributor
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I'm in Scottsdale and have been struggling with Tuning Adaptor issues for almost a year now. I pretty much gave up several months ago. I turned the TA off and just lived with the missing channels. This after a protracted effort from COX to find the problems. I would periodically power up the TA to see if the reboot problem had gone away, but it always returned.
This past weekend I powered up the TA only to find that it would no longer connect to anything. It just sat there with a slowly blinking green light. I called COX and (twice) explained the complete history of my problems. I mentioned the threads here where updated TA's are said to be available. The person I spoke with (Tier 2) had no knowledge of new TA's. He insisted that the only thing he could do was send a tech out. So... a tech will be here this afternoon. Here we go again.
Is there any way you can post the model number, a photo or any other clue that I can pass along to the tech. Maybe a phone number, name or even an a group within COX that can provide the tech with information.
Thanks in advance. Hopefully a solution is getting closer.
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LongTime_TIVO_U
Contributor
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I asked the same question on the TIVO Community Forum. A gentleman there provided a link to this thread
https://www.tivocommunity.com/threads/spectrum-and-cable-card.588503/page-15
It shows photos of a replacement Tuning Adaptor used by Charter Communications. It's apparently used in systems that have migrated to a High Split frequency allocation. Not clear if it's suitable for the Mid Split allocation used in Scottsdale. But if they have one for High Split it might be straight forward to build one for Mid Split.
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LongTime_TIVO_U
Contributor
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Well, a couple hours before the tech was scheduled to show up, the TA decided to connect. I elected to let it go in hopes it would crash before the tech got here. Tech showed up, no crashes. Had a nice discussion with the tech. He claims COX made an update to the North Scottsdale head end related to TA's. Something about the 100mHz (or maybe 110) channel. In any case, the TA has been up for a week now. No crashes. Error counts increasing modestly but no where near previous error rates.
Problem solved? Seems like it.
It took almost a year, but COX may have finally figured it out. Thank You!!
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bscheets
New Contributor
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I just get a replacement tuning adapter (Mesa AZ), and it's just been flashing for hours. I was having the same constant reboot - connect/disconnect issue, and they gave me the exact same model (STA1520) as a replacement. Is there something to tell someone to address the issue and perhaps give me the right equipment? The call to technical support told me to go to the store and get a new tuning adapter, but they didn't seem to have any understanding that there was any issue.
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