Tiling

Question

Since I got the contour box I have experienced tiling on my pay for view channels. Headline news, hbohd, showtime and several other channels. After several calls and resetting it continues. A tech said the signal was fine and had no solution. As a long time cox customer I am starting to consider other options like directv or dish. I’ve always had great service and support from cox but this is becoming totally unacceptable.

Becky · Answer

Hi Steviec, you shouldn't have to deal with tiling. Does it happen on all receivers, or just the DVR? The DVR is reporting a high number of errors, so I've asked our video escalation team to take a look at this for you. While the continued tiling may ultimately require another service call, I'd like to see if the video escalation team notices anything else out of the ordinary. As soon as we hear back from the escalation team, we'll let you know. -Becky, Cox Support Forums Moderator

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Tiling

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