Selecting under 1000 channel jumps to corresponding 1xxx channel and displays error

If I am on channel 5 and then switch to channel 9, it goes to 9, then jumps to 1009 (really fast). I cannot go back to channel 5 using the 'prev channel' button because it will jump to 9.

For the error message on 1009... if I manually enter 1009, it will usually display the content without error. It's only when it erroneously jumps to channel 1009 that it displays the error.

When they changed the lower SD channels to HD, it just never worked right. They should just get rid of the 1xxx channels altogether and remap the DVR/favorites.

There are a few other related and unrelated bugs that drive me nuts, but this is the one that really looks bad from a customer perspective.

Exchanging the box is something I try to avoid because of my DVR and skipped channel preferences. It would be nice if Cox would save these preferences on the server instead of on the box but of course that would make too much sense.

Oh, it jumps from 9 to 1009 so 9 then becomes the previous channel.  Besides redirecting to 1009, that makes sense.

I agree safe cloud-storage for troubleshooting would make too much sense.  We're just subscribers.  What do we know.  People at Cox are smart...like computers!

What is this Skipped Channel preference?  (I still have Rovi because it's not "new and improved.")  Would you be willing to delete those and any set favorites to troubleshoot?  Something on that box is causing it to redirect.  Maybe just anything related to channel 9.

Skipped channels are basically a list of all channels (1 - 9999) with a checkbox next to them. I click the ones I want to skip so my guides only display what I watch. This takes forever to set up (hundreds of channels to go through) and we SHOULD be able to do it and save using a web browser with a more user-friendly UI.

We can name these lineup preferences so it's possible they are actually saved to a server (I can see on other DVR in home). I will try a new lineup using the default (non-named) preference. The other thing I can do is just use the 1xxx channels and quit using the <1000 channels.

What isn't saved though is the DVR recording list which can only be slowly set up over time when shows are actually aired. This is the reason I don't upgrade my DVR very often.

Aren't your over-1000 channels in SD?  I thought the whole purpose of remapping the channels was to press less keys.  In my opinion, as soon as Cox went digital, they should replaced the SD channel lineup with their HD equivalent.  Just move the SD channels because HD will become the standard.  Anyway, your 4-digit channels are still HD?

I don't think any channels are SD anymore except the channels that don't have an HD equivalent (e.g. BTN 83). I think 9 and 1009 are both HD now. All DVR recordings that I had previously are still recording the 1xxx channels and they are all in HD.

There is no auto-tune, channels are programmed remotely by Cox depending on the subscriptions.

I didn't mean Auto-Tune as in auto-scan.  Auto-Tune to HD is a set-top box feature.  Before remapping...when all HD channels were 1000+...you'd press 9 on your remote (CBS SD) and the set-top box would automatically redirect to 1009 (CBS HD).

I found the instructions to enable/disable and the following UI have the feature:  Advanced TV, Contour, Contour 2.

It's nice you don't have any SD channels!

www.cox.com/.../using-auto-tune-to-hd.html

That's true.  I didn't know Bob's platform so didn't click the Contour-1 link.  Although it's listed under Select Your Receiver Type Below, you click its link and it reads "unavailable."

His DVR can access its entitled channels; however, it sometimes displays an error when it mysteriously redirects to another channel.  Why is his Contour-1 redirecting...or as I foolishly assumed, auto-tuning...to another channel?

Bob only sees the Not Subscribed message when his Contour-1 redirects to another channel.  If he direct-dials to a 1000+ channel, no message.  If he direct-dials to a sub-1000 channel, Contour-1 sometimes redirects to a 1000+ equivalent and displays the message.  Sometimes.