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Rody

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Remote

My Cox remote will not let me program any high depth channels. All the numbers work except the zero. Any ideas on how to fix it ?

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KevinM2

Former Moderator

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Hi Rody, do you mean to say that the remote will not allow you to record any material? I'm not sure I understand what you mean by programming HD channels. Can you please elaborate?

Are multiple receivers affected or is this only happening on one receiver? If this is only happening on one receiver, then you may need another Contour 2 remote (especially since the "0" button is not working). The battery life can also impact the performance of the remote. Here are some troubleshooting instructions for the remote:

www.cox.com/.../contour-2-xr5-remote.html

You are welcome to exchange this at no cost at your local Retail Solutions Store or we can drop-ship a new remote to you. Please feel free to email us at cox.help@cox.com for additional assistance. -Kevin M. Cox Support Forum Moderator

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