Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Programming interruptions
Why are there so many interruptions during programming and dialog to insert a commercial? After returning to programming, 15 to 30 seconds have been missed. This is on Cox Contour
NicPan
New Contributor
•
This is happening to our too. Show will come on from commercial then a cox cable just starts playing in the middle of a show for no reason at all. If I change the channel and go back it has the show back on. Sometimes I have to do this 2 or 3 times to make the commercials stop playing. Very annoying. Cox should be paying us for the interruption not us paying them. Fix it.
It doesn't matter what channel or time it just does it all the time. Then you can't even rewind the show since I have to change the channel so it goes away so we're missing parts of the show we were watching.
0
0
ChrisJ2
Moderator
•
Hi, there. I'm really sorry for the issues with your TV service. If switching off and back on the station corrects the issue, it is likely something we can fix. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're happy to help.
0
0
ChrisJ2
Moderator
•
Hi, there. I'm really sorry for the issues with your TV service. Please email us the physical address, also and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We want to correct this for you.
3
0
CurtB
+5 more
Honored Contributor
•
Do you have DVR service? Do recorded programs include the Cox commercial? Does Contour only buffer the current channel or does it buffer the last N channels watched where N is the number of channels that can be recorded/watched at the same time?
I have Cox TV Record 6. I can up channel 5 times and it will buffer an hour for all 6 channels.
NicPan If Contour buffers multiple channels, why can't you reverse the program you were originally watching?
SherryE If changing channel stops the Cox commercial, just quickly press Last twice.
0
0
scotlynda
New Contributor
•
The same issue has been frustrating me also. The commercials are typically breaking into CNN and CNBC programming and are for local (Scottsdale area) advertisers. I'll try the channel change discussed by another poster.
1
0