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Pause Feature: January, 2020 Contour Ultimate Package

I am a brand new customer and when I try to "Pause" a live TV Program, it only pauses for a couple of seconds and starts playing again.  This is very annoying.  Verizon FIOS (my previous provider) is engineered much better.

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@SVC Alumnus

Are you having this issue on all channels and all boxes if more than one?

Jonathan J
Cox Moderator