Split Band toggle switch missing

Question

I've spent an unreasonable amount of time chatting with Cox Technical Support to split the 2.4ghz and 5ghz bands on my Panoramic Wifi Router in order to control certain devices in my home that require the 2.4 (the device literally won't let you connect to the dual band steering SSIN, and I can't guarantee my phone and device on the same band without manual control). According to this Cox Support page it is possible to split the bands on the Android version of the Cox Panoramic Wifi App (there is a setting under the Edit Wifi Settings, listed as Step 5) that no longer exists. It stops at Broadcast Wifi Name, there are no further settings below that, only Save. I uninstalled and reinstalled the app in case it was not working properly, no new settings appeared.Tech Support split the bands for me (technically my goal), but then when I requested the ability to manage this myself in the future, I was directed to the Pano Wifi App, to the setting that does not exist. I continued to explain that the setting is not there. They directed me to that missing setting numerous times, and then to the Gateway Router page, which directs you back to the Pano Wifi app to make any changes. I've been escalated to the same, useless instructions.I am on the most ridiculous merry go round, and feel that the technical support information on the Cox Website and their tech support staff are not adequately updated and informed. This should be an option for the consumer to access to manage their own network. I would very much appreciate any input and options to be restored regarding this issue.

Darkatt · Accepted Answer

All you need to do to split the bands, is to give a different SSID name to each band. call the 2.4 BAND1, the 5.0 BAND2, (or whatever you want to name them), and they are split. It IS however unnecessary, as keeping them the same name allows each to device to autoconnect to the best band. IF a device ONLY has 2.4, it will ONLY see the 2.4 and connect to the 2.4. Anyone who tells you that having a 5ghz device with the same ssid will cause the 2,4 not to connect doesn't know what they are talking about. If a device can ONLY see 2.4 it doesn't matter if you have 5ghz, and in my case 6 ghz as well, all with the same name, because it can ONLY see and talk to 2.4. The others don't matter, because they are completely different frequencies and the 2.4 only ghz device will ONLY see and talk to the other 2.4ghz device. Example. I have an RAXE300 netgear router, that has 2.4, 5 AND 6ghz frequencies. ALL with the same name, (Which wifi 6 devices will tell you to do). My Blink doorbell camera which is 2.4 sees the router and talks to it without issue, as does my upstairs tv, again older model and only has 2.4. The other frequencies, even with the same name CANNOT interfere, as they are completely unseen., BTW, I am a network engineer, AND used to work for Cox for 16 years, and I wrote WiFi guides back in the day as well, so I know what I am talking about. I also used to beta test for Linksys, YEARS ago. Additionally, for your FYI, the new WiFi 6 and 7 devices, will tell you to have all bands with the same name, and they will auto steer as necessary.

ChrisJ2 · Answer

Hi, there. I'm really sorry for the issues with disabling the band steering on your panoramic gateway. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We should be able to make the changes for you here remotely.

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