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Labby

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No HD after duplicate channels 1000-1950 removed

Since the Dec 8 change to the channel list I don’t have HD. All channels show 720p, SD and my DVR stopped recording because it’s set to record HD. I use a TiVo DVR and cable card. It looks like other users have seen similar problems. My video settings are set to auto, 4K preferred. Even switching to only 4K has no effect.

This certainly did not “simplify my viewing experience “. Has anyone else found a solution to this?

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Andrew_Wees

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Contributor III

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809 Messages

4K and hd are not the same you need a hd setting

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LatitiaS

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Moderator

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517 Messages

Hello Labby,

I am sorry to learn of your channel issues and I would like to help. Please send us an email to Cox.help@cox.com with your full service address so that we may look into your channel loss issues.
Please be sure to include the URL so that we may identify you.
I look forward to working with you.

Latitia
Cox Support Forum Moderator

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BrianA_

New Contributor

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3 Messages

So COx is removing all the High Definition channels of the local stations. This is sooo wrong. They are even removing the HD channels of HBO, Showtime, BRAVO and EPIX, that I pay extra for.

I can just get a regular TV Antenna to watch the local channels in High Def (and it will look much better with no cable compression), then access all of the premier movie channels  on the internet.

This is a BIG MISTAKE, COX. You are going to loose customers.

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BrianA_

New Contributor

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3 Messages

t's was already bad that COX doesn't offer a cable box that outputs 1080p. I know the TV stations don't broadcast in 1080p (its either 1080i or 720p) but HBO And Showtime use 1080p.

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BrianA_

New Contributor

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But I guess that doesn't matter because I am loosing all of the HD Channels I watch. I guess that $3,000 I just spent on a 4K TV was a waste of money.  I'll save a lot of money by dropping COX Cable servies. There are several other options.....

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JonathanJ

Former Moderator

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1.9K Messages



No channels are lost to the customer, only duplicate channels are removed.
Channels to be removed are in the 1000 range or 2000 range based on the market.

Jonathan J
Cox Moderator

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Andrew_Wees

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Contributor III

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809 Messages

No they moved the hd signals to the sd channel numbers

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Brian_A_

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1 Message

Jonathan, the local stations that I used to watch in HD are now standard definition. I pay extra for the HD channels, so now I’m paying extra for nothing. 

Why would COX do that? I watched the news this morning and it looked like **. I feel like I’m am getting ripped off.

Come on Jonathan, tell me why I shouldn’t drop COX. 

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