music channels

Hello. If you are having issues with the channels, I recommend unplugging the power to the box for 2 mins and then plug it back up. If that does not help, I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com 

Same issue. Unplugging did not resolve.  Reported to Cox help.

Richard Ehlke

Thanks for your email, Rich! I'm sure we can get this issue resolved.

so what did they say?

Hi,

I have reported this to our video team for investigation. They are looking into this for us. How often are you experiencing the stuttering. Is it constant, or every few minutes there is a hiccup?