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not_important

New Contributor II

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29 Messages

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music channels

why do music choice channels sputter almost all the time?  anyone else have this issue?  it seems other channels are fine but music is always messed up.

 

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SallyAA

New Contributor

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1 Message

I am having the same issue.

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Allan

Moderator

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2.4K Messages

Hello. If you are having issues with the channels, I recommend unplugging the power to the box for 2 mins and then plug it back up. If that does not help, I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com 

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rich2

New Contributor II

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8 Messages

Same issue. Unplugging did not resolve.  Reported to Cox help.

Richard Ehlke

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Becky

+2 more

Moderator

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4.3K Messages

Thanks for your email, Rich! I'm sure we can get this issue resolved.

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not_important

New Contributor II

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29 Messages

so what did they say?

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NicholeC

Moderator

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885 Messages

Hi,

I have reported this to our video team for investigation. They are looking into this for us. How often are you experiencing the stuttering. Is it constant, or every few minutes there is a hiccup? 

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