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JeffinLouisiana

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111 Messages

Wednesday, March 16th, 2022 1:28 AM

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Mini boxes time change

Some of the mini boxes aren't showing the correct time after the time change.   It shows 7 instead of 8 for example.  I restarted it, called tech support.  They couldn't  figure it out either.  Maybe they need a firmware upgrade.

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3 years ago

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MichaelJ

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1.8K Messages

3 years ago

Hi JeffinLouisiana,

I had to restart my mini box a couple of times to get it to reset the time. But we are aware that some mini boxes do not upate the time after a restart. We have reported the issue and are awaiting a resolution.

Thank you,

Mike J.
Cox Support Forums Moderator

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Bruce

Honored Contributor III

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5.7K Messages

Is the correct time a feature of the Mini Box?

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3 years ago

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Allan

Moderator

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2.3K Messages

Hello Bruce. While the mini boxes do not have an external clock, they do have an internal one that correlates with the guide. -Allan, Cox Support Forums Moderator.

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3 years ago

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Bruce

Honored Contributor III

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5.7K Messages

I'd think it'd be the other way around.  The guide correlates to the time-sync function of the box.

Is the time-sync function of the box network dependent?  Probably not because the headend at Cox wouldn't be off by an hour.   Is there a Time Zone setting within the Mini Box?  If so, I'm assuming OP had correctly set it during initial setup because the time was correct during Standard Time.

What would force a time re-sync?  Just repetitively rebooting until it catches?

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3 years ago

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Becky

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Hi Bruce, there isn't a time zone setting in the mini box or even a physical clock. The current date and time are displayed within the Guide window. In most cases, rebooting the box will fix Guide sync issues. Sometimes wacky things happen, like in this specific situation. Our video systems team is working on it. -Becky, Cox Support Forums Moderator

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3 years ago

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JeffinLouisiana

Contributor

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It is resolved.   Today around 1pm evertything rebooted  Could have been coincidence that maintainence was in the area today.   Probably two different things going on at the same time.

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3 years ago

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CurtB

Honored Contributor

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2K Messages

3 years ago

When I unplugged my mini-box for a few seconds a couple of times, the guide time didn't correct.  But, when I left it unplugged for a few hours, the time was correct when I plugged it back in.  I'm not sure how long it needs to be unplugged, but it's somewhere between a few seconds and a few hours.  For anyone still having this issue, unless you're just not going to use it for a while anyway, as was my case, I'd probably suggest unplugging it for a couple of minutes.

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JonathanJ

Former Moderator

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1.9K Messages

@CurtB

Thank you for providing the information.

Jonathan J
Cox Moderator

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3 years ago

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Bruce

Honored Contributor III

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5.7K Messages

I wonder if there is a BIOS in these things without a battery.  There might be a rectifier in it to keep it timed for a few hours and once it depletes, resort to a network sync.  Weird how it doesn't correct for DST.

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3 years ago

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