I've had three Contour 2 DVR receivers and like the others this one is now constantly freezing

The Cox tech is coming out tomorrow to check the equipment as they think the Cox WiFi Gigablast router is now defective which I had installed just over a year ago. That's why my phone is acting up too when I dial out. The phone tech says the router is resetting itself every two hours on its own which should not be happening.

Tech also said I should be unplugging the router and Contour2 box at least once or twice every month because it will keep running even when not being used which can cause glitches in the equipment. No one has ever told me this in all the years I have equipment.

I was writing a long reply and suddenly the forum site changed and I lost my entire reply that I was writing which is extremely upsetting. Something is definitely going wrong with my service and the technician did not solve when he came to my home and swapped out the Contour 2 receiver with another. Right after he left my TV screen once again froze while I was going through the TV guide. He didn't even address the WiFi router issue which was the reason Cox sent him out here per the notes written by the phone tech that my my Cox wireless router was resetting every two hours. When he called the Cox dispatcher they could not find any history of my router resetting itself every two hours, yet that is exactly what the phone tech said he saw from his end when he made the appointment to send someone out today. I called Cox back to say my TV froze again when scrolling through the guide and this phone tech didn't even know the Contour receivers connect to the internet so he didn't think the router was an issue. i told him, well what computer or router is the service connecting to when the Contour 2 guide displays Netflix app and connects it to the internet to use, the same with the displayed youtube app. So, the picture freeze issue was not fixed by changing Contour 2 receivers. Additionally, I asked him to check on my daily usage to see if it is exceeded to correspond with the tv issues and he told me there was an unusual spike of my daily usage yesterday of 20gb. That's impossible. I never even exceed to 2gb per day when I am using my mobile device computer all day. I am very concerned with a security breach at Cox that is disrupting my personal services. I've never even come close to exceeding my service usage limits EVER in the 20 years I've been a Cox customer. Ever since Cox made me switch over to this Gigablast wireless router under the guise that I had to becsuse of the transition to all digital telephone service and then they told me I had to rent from Cox their wireless router if I wanted to continue having wireless internet for my wireless devices instead of my own device I've had endless problems with all three of my Cox services, TV, phone and computer. Now, I think my sevices could hacked via the router as there is no way my daily usage could jump ten times what I normally would use at the max. And Cox keeps changing the displayed apps in the Contour 2 guide such as adding Netflix which connects to the internet, youtube which connects to the internet, Caller ID displays on the tv via the phone service which runs thru the router and the other apps like Stock and Weather in the Contour guide are now non-functioning. 

I am heartbroken at what the Cox tech did. He didn't even fix the wifi router issue which now shows that it isn't working correctly and hasn't,been reset or updated in 107 days, but the worse thing, he swapped out my Contour 2 box and it didnlt resolve the freezing issue in the tv guide, it froze again with the new contour 2 receiver after he left AND worse of all, he didn't tell me, nor does Cox tell any customer that I LOST 700 HOURS OF RECORDED PROGRAMS AND MOVIES THAT I'VE RECORDED AND SAVED OVER THE LAST TWO YEARS. EVERYTHING IS GONE. COX NEVER TELLS CUSTOMERS THAT IF THEY CHANGE DVR RECEIVERS THEY LOSE ALL OF THEIR RECORDED PROGRAMS THEY'VE SAVED. HOW CAN COX DO THAT CUSTOMERS. No other company does this to its customers. What is the point in even in using a paid DVR service if all the saved recordings are lost and not saved digitally when customers pay for the service. What is the point in the DVR player being connected to the internet and updated every night if a customer loses everything they've saved and paid for then DVR player and the storage of the recordings. Then I get a Cox bill today showing Cox raised my monthly bill by $70. Cox is a HORRIBLE company.