Issues with Sound cutting out for a couple seconds.

Hello, I have contacted support, had technicians out to the house, but the issue persists.  Tech said that there was a problem in the neighborhood, but nothing has been done about it.  Tired of waiting on the phone, or worse, with chat.  Can anyone give a timeline when the "problem in the neighborhood" will be corrected?  I am in the South River Oaks subdivision in Baton Rouge.  On all the channels I watch, on both Contour boxes, sometimes the sound will just cut out of a couple of seconds, then come back.  It's not my equipment as I can stream and watch DVDs/Blu-rays with no issues, and the tech stated that it was the Cox equipment in my home.  Please help.