HGTV On Demand Listings

The On Demand menu listing for the HGTV network is only displaying 4 show options - vs the usual 30+ shows in their line-up. This change happened approx 1 week ago. Two calls - and two reboots - later, the limited HGTV On Demand issue continues. Cox Kansas rep I spoke to via telephone was able to confirm seeing the same limited options (4) as I when she checked a local TV within her support site and confirmed this was not usual. Both Cox reps (Lousiana & Kansas) I’ve spoken to by phone in an effort to resolve this concern have suggested I wait to see if the problem resolves itself. After 1 week, I’m not putting any confidence in waiting as a problem solving option. Any suggestions on how I can get back to viewing current shows vs the limited four offerings? thank you in advance for any help/direction.

MariaL

+1 more

Moderator

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774 Messages

Hi MissyKay,

Thanks for reaching out to us through Cox Forums. I was able to duplicate the issue with HGTV On Demand listing locally on our Contour receiver. It appears the HGTV shows/programs are unavailable as well when doing a search for the title as well. I’ve submitted a ticket to our OnDemand Content team to investigate. We will follow up once we receive feedback.

Maria L.
Cox Support Forum Moderator

MissyKay

New Contributor III

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29 Messages

THANK YOU for looking into this. I finally feel like Cox is responding pro-actively to my complaint. The last Cox rep I spoke to by phone told me I had to call HGTV myself and gave me their #. This last recommendation - coupled with the previous "be patient and wait for it to fix itself" diagnosis - surely didn't make this 30+ year customer feel valued. I, too, tried to title search several of the HGTV shows with no success. I look forward to hearing your follow-up - but mostly to seeing this On Demand access issue fixed. Thank you again.

StephanieS

Moderator

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737 Messages

MissyKay,

You're very welcome! Feel free to reach out here 24/7.

StephanieS

MissyKay

New Contributor III

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29 Messages

Looks like the OnDemand Content Team worked their magic. Now seeing an expanded (alpha) menu option under the HGTV network OnDemand menu - with all the HGTV show options now accessible. Thank you for fixing the problem!!!

MissyKay

New Contributor III

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29 Messages

Reaching out again regarding HGTV On Demand issues: Specifically asking why the following "Windy City Rehab" issues are not available: Historical Pain or Economic Gain aired 2/19, Fire Sale Fail to Dream aired 2/26, and Roof Raising Race for Space aired 3/5. All the other Windy City Rehab episodes which have aired are accessible - - so would like to be able to view these missing three. Thank you.

KevinM2

Former Moderator

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1.5K Messages

Hi MissyKay, we apologize for the delayed response. We have submitted an escalation to the appropriate party regarding these shows missing from Video On Demand. We hope to have this resolved as quickly as possible. -Kevin M. Cox Support Forum Moderator

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HGTV On Demand Listings

MissyKay

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