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New Contributor
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HDMI between Cox Contour Box and Samsung TV has no sound
I have the Cox Contour box connected with an HDMI cable to my Samsung (model # UN55EH6000FXZA) tv HDMI port and am able to get picture but no sound.
I am able to connect with an HDMI cable to Apple TV and Roku to the TV and get sound. I am also able to get sound from the cable box using a coaxial cable.
I had a cox cable person out and he wasn't able to resolve the issue. My box does work on other tvs. I tried to troubleshoot with Samsung afterwards and they conclude the cable box is the one with the issue.
Any suggestions for how to fix this?
gsc331
New Contributor III
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I have the same problem with my Samsung Tv. The only thing that helps is to unplug cable box and reboot. After about a week same thing. I reboot again. Before I got HDMI cable I had no problems with the old three cable conection from TV to cable box, but this was with old cable box before I got Contour. By process of elimination I think it is either my HDMI on my TV or contour box. I also have a streaming device on my TV and have same problem with other HDMI port on Back of Tv, so I am leaning toward my TV. It is a little old.
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