Have to unplug basic box several times a day to get any TV service

Hi meeouw,

I sincerely apologize for the trouble with your basic box. I understand how frustrating it is to unplug your box several times a day, and I want to get to the bottom of this for you. Please check the coaxial connection between the box and the wall to ensure all connection points are finger-tight and undamaged. Is there a splitter in your connection? Does the box have a green, red, or no light? Is there an error code or message on the screen?

-Maria