Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Tom2001
+4 more
Contributor
•
Frustrated with Contour Mobile - Audio issues
Since May 1, 2024 we have been in touch with Cox Complete Care (additional $10/month) and have logged 3 tickets and nothing has been done to address the following Audio problem on mobile (app and web) devoces.
Most of the time that the audio drops for 5 seconds and the way it drops is very consistent.
- It occurs on various channel, CNN, Fox News, Fox Business, NewsMax.
- It occurs on IOS devices Iphones/iPads using the Contour App.
- It occurs on Macbook via the Web using watchtv.cox.com.
- Almost always will occur and begin with a drop of 5 seconds at end of one of the commercials and then almost exactly 25 seconds into the next shows segment after the commercials.
All other Apps (Youtube, Twitch, X etc.) have not had any audio problems.....only COX. Our WIFI is very strong and there is never any buffering.....just loss of audio as video remains on.
JulianN
Moderator
•
Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
0
0