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Hi OwlCreek,

This could be the result of something as simple as a loose connection, a bad splitter, or a piece of our equipment outside your home that needs to be replaced. It’s a good idea to check the coaxial connections to be sure every connection point is finger-tight. If there’s a splitter in your connection, disconnect the splitter from the Contour DVR and wall outlet and connect the coax cable from the Contour DVR to the wall.

If you still have issues after checking your connection, please send my team an email at cox.help@cox.com with this post, your full name, and your complete address. We can schedule a technician to investigate further.

Maria
Cox Support Forum Moderator