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NicholeC
Moderator
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I'd like to take a closer look at the signal. Please email your address and link to this thread to cox.help@cox.com. Also, what error message or code do you receive?
Thank you,
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mbhaub
New Contributor
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This same thing is happening to me. New Contour that was supposed to be the Holy Grail. I recorded two movies. One goes to 1:30 and freezes and then I get an error. The other pixilated at the beginning and then ran ok for about 20 minutes. Then it freezes, I get an error. Neither is available on demand. So much for family movie night. For what we pay this level of performance is absolutely unacceptable. I told my wife we're going either to Direct TV or some alternative, but Cox TV is terrible!
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StephanieS
Moderator
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It sounds like there may have been some technical issues happening while you were recording. Please try recording a few more shows and playing them back. If you're still having trouble afterwards please send an email to: cox.help@cox.com and include your full address so we can take a closer look.
StephanieS
Cox Support Forums Moderator
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