Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
DVR Contour Playback Issues
On playback why do my TV shows stop playing mid way and/or not playback at all by giving me an error message?
I have a Cisco 4742HDC Client and Cisco 9865HDC Host.
I have reset box boxes.
Thanks
Kathy
yak
+6 more
Contributor III
•
Kathy , I never had my Contour stop playing midway thru a recording. but I have experienced lots of times where I got a black (blank) screen for 4-5 seconds before the error message "We are experiencing a problem playing back your recording". No one has ever posted a "fix" for that problem. I swapped the 9865 DVR for a new box and have rebooted the new DVR many times. it seems to be one of the quirks of the DVR. What happens when it won't playback for you at all? What do you see on the screen?
0
0
tedcap
New Contributor
•
I receive an error message and it tells me Cox is having technical difficulties and to call the 1-800 number. Obviously i don't because id be spending my entire night calling them
1
0
John_OC_Calif
New Contributor
•
Ted,
I have had that same problem occur about once or twice a month for the last 6 months or so. It occurrs when I try to playback a show recorded the night before. The error title is "DVR Network Unavailable" for some reason. The message says to call an 866 number and reference 2.1.2.7 when calling. I called today but Cox support had no suggestions.
3
0