Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Hiphubby123
+4 more
New Contributor III
•
38 Messages
Closed
Within the past few days, we’ve noticed two recurring problems with our DVR box. First, some preset recordings are being missed and programs are not being recorded. We get no error messages, just missed recordings. Also, on several completed recorded programs when we play them back the recording stops after about 15 minutes and freezes up. We cannot watch the remainder of the recorded program. Resetting the box does not appear to fix either issue. Is it time to exchange our DVR box for a new one?
Discussions
•
Updated
1.6K
2
0
0
Internet outage 24 hrs
Discussions
4
0
Billing cycle
Discussions
1
0
Package site
Discussions
0
0
Bills
Discussions
1
0
Billing cycle
Discussions
1
0
Package site
Discussions
0
0
Bills
Discussions
1
0
Internet outage 24 hrs
Discussions
4
0
MariaL
+1 more
Moderator
•
Let us investigate this issue. Please email my team at cox.help@cox.com with this post, your full name and complete address.
0
0
N8vscot
New Contributor
•
Happens to me all the time, reboot your system/reset cable box.
0
0