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New Contributor II
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COX EAS code Interrupts but does not display alert
I posted this before but did not realize the code that was displaying on the box. Every once in a while in the wee hours of the morning the show I am watching is interrupted. A code "EAS" is displayed on the box and eventually a screen pops up saying "For support or to activate services, call" and it gives numbers for residential customers and another for business. This lasts maybe thirty seconds to a minute and wipes out whatever show I am watching. It does not matter what channel I am watching at the time. Is this an emergency broadcast attempting to display but for some reason it is not working?
JohnD
Bruce
+4 more
Honored Contributor III
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It is not a message from the Emergency Alert System (EAS). It's a colorful message displayed on your TV, right? EAS messages are crudely monochrome.
I occasionally get those messages. It reads, "Get This Service Now...To Subscribe to This Channel TBS...Call (866) 123-4567..."
From what I understand, it the default screen when your cable box syncs with the headend at Cox. It is annoying. I've never waited 30-60 seconds for it to clear. That's a long time. Mine disappears within 10 seconds or so.
It's interesting the cable box displays a code during the sync. I'll have to look for that next time.
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