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FTRG8R

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Contour boots up with sound mute

Lately, when I turn on my Contour from off, the sound is muted.  I can unmute it with the contour remote.  I’ve checked my LG tv and Samsung sound bar and none of the menu options have changed or would permit such behavior.  No new devices have been connected or disconnected.  I’m stumped.

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Becky

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Hi FTRG8R, I suggest unpairing your Contour remote and then go through the pairing process again. You can find the steps to do this at www.cox.com/.../pairing-or-unpairing-the-contour-remote.html. Please let us know the result so we can continue troubleshooting, if needed. -Becky, Cox Support Forums Moderator

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