Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Can’t watch on demand! Error message!
I set up my Contour 2 boxes on 12/21/2020. Unfortunately when I go to watch on demand there is an error message and I can’t watch anything it says, “This channel is not part of your subscription”, which is not correct. I called technical support and after 45 minutes on the phone trying to resolve the issue they said that tier 2 would work on it. I check constantly and still not working.I had a lot of shows on my previous box that I had to get rid of when I got the new box and now I can’t watch those on demand it’s very frustrating.
bearone2
Contributor III
•
if you're not on an ultimate plan, some demand isn't available on premium channels.
2
0
Bruce
+4 more
Honored Contributor III
•
What's the make and model of your boxes? Also, you could try resetting your boxes from your Cox account.
3
0
Bruce
+4 more
Honored Contributor III
•
Call Cox again (I know) and have a tech re-provision your account.
This will delete your cable-TV service and then recreate it.
1
0