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michaelf1

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Can’t log in to CNN GO on my fire stick with my Cox ID and password

When I try to log in to CNN GO on my fire stick, it doesn’t seem to register it with the app and won’t let me get logged in. 

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XavierB

Former Moderator

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145 Messages

Hi Michaelf1,

Thank you for reaching out to us. Have your tried removing the fire stick and plugging back in. Also, have you tried resetting the fire stick?


Xavier
Cox Forum Support Specialist

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BigStick101

New Contributor

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I'm having the same problem.  CNN go on amazon fire stick will not register.  Please escalate this Cox support. 

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KevinM2

Former Moderator

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Hey all, I was able to log in to the CNN app as well as the CNN website to watch TV using my credentials. I do not have a Firestick though. Do you receive an error message when attempting to log in? If so, what error message are you receiving? -Kevin M. Cox Support Forum Moderator

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jpallen

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I'm having a similar problem.  I cannot successfully login for any of my apps on my Firestick 4k.  I get to the Cox login page.  I enter my credentials.  It appears to accept them and login and then it just goes back to the page where I am asked to select my cable provider.  No error code.  I have tried restarting the Firestick.  I have tried multiple apps.  It won't work.  Please help.

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DannyS

Moderator

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Hello, if you are still having concerns regarding your service? Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com. Provide us your name and the complete service address with a link to this thread so we can get started. -Dan

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