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elle123

New Contributor

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3 Messages

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Cable box

Cox sends me a cable box I did not order and when I ask them to pick it up they tell me it will cost me $20.00.

What a lousy way to treat a long time customer.

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BenS1

Former Moderator

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697 Messages

Hello Elle123, I apologize that you have equipment that you do not need. To return the equipment you can: 1) Drop it off at a local Cox Solution Store 2) Drop it off at a UPS Store. There is no need for a box or a shipping label, simply bring your equipment to your local UPS Store. 3) Contact us by phone or by chat to request a pre-paid box to mail back your equipment.
For further assistance, please contact us via Facebook or Twitter @coxhelp. You may also Chat live online at www.cox.com. If you prefer to call, here is our 24/7 toll-free number: 1-866-272-5777
www.cox.com/.../returning-your-cox-equipment.html

Ben S.
Cox Support Forums Moderator

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