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New Contributor II
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Phone upgrade Letter
I know there have been several posts on this but want to ask for myself. I keep getting the phone upgrade letter. I use the jacks in my house for just old school land line. I have my own answering machine and don't need any bells and whistles. I believe I have the Cisco DPC3010 modem and connect that to my own router for wifi. From what I am reading I have to upgrade my internet modem to one with a phone jack and plug that into an outlet to distribute dial tone to the rest of the house. My problem with that is that I do not have a phone jack in the room that we use for the office. We only have a phone jack in the master bedroom, living room, and kitchen. What happens in this case, and is it not possible to just continue the way I am?
DustinP
Moderator
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Migrating from a Circit switch (NIU) to a Packet switch (eMTA) will require a technician appointment. The technician will install an MTA inside the home for your phone service. The phone service would come from the Telephone port on the back of the MTA. You may connect a phone direct to the Modem's telephone port, or see if the modem can send the phone service through the inner wiring in your house by plugging a phone cord from the modem to the telephone jack on your wall.
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KAJ
New Contributor II
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Thanks for the info but that totally disrupts my setup. I do not need or want the house phone in the room where the internet connection and cable modem is. That is a home office that uses a different IP based phone. So there is no option to just leave things as they are and continue using the phone lines in the wall?? The other problem with this is safety. Right now one of the best things still about even having a land line is the fact its always powered. In a power outage a person can plug in an old style push button or rotary phone and they will be powered and work. This would take that away.
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Phil_in_Phoenix
New Contributor
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Allan
Moderator
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@KAJ,
You can plug the main cordless phone base into the modem and then use cordless phones throughout the house. However, this could become an issue if you are dealing with a large home and need a lot of phones throughout the home. The only other option would be to send out a tech to reinstall where the phone modem is at in the home.
Thanks,
Allan - Cox Support Forums Moderator.
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EvaFam
New Contributor
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I just spoke with someone at Cox (after getting my FINAL REMINDER notice today).
Cox: what a mess this is.
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Phil_in_Phoenix
New Contributor
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KAJ
New Contributor II
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Boy this is a mess. Some of you are in WAY worse state than I am. Landlines are more rare today, but people that have then have them for a reason and for Cox to do this really is not what I would consider a land line anymore. Good to know about Century Link. That might be the way to go to keep the existing wiring working the way it is. So can any one of you help me understand. Does this new piece of equipment replace the existing cable modem or is it an additional piece of equipment? If I'm forced to do this I"m wondering if I could put it in a place that I actually have a phone jack.....course I'm sure I would need both....cable jack and phone jack next to each other in any case.
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Phil_in_Phoenix
New Contributor
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LatitiaS
+2 more
Moderator
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It is not required to replace your modem but as technology changes, it may require customers to upgrade their modems. The telephone modem has two internal telephone jacks, so in the event there is not a phone jack near the modem, one could simply connect a phone to the device and have telephone service. On the other hand, if there is a phone jack nearby the technician can run a line from the modem to the phone jack. This allows all the phone jacks to become active. Hope this helps.
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KAJ
New Contributor II
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Just a bad situation all around having to run phone service from the COAX connection in the house. At least its a separate box so it doesn't have to go in the same room as the cable modem,............ because I would want the jacks in the house to be live and the landline in another room. I assume that the line can be split so a contour box and this MTA can run out of the same Cable jack? This was never what was expected when using COX for phone.
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ColleenD
+2 more
Moderator
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The installer will ensure the eMTA is installed in the best place to support your service and activate the jacks you currently use. Just be clear with the agent who set's up the appointment on what your needs are and then discuss everything with the tech before the work starts. We'll get you taken care of.
I can understand there being some hesitation to change, but this equipment upgrade will allow us to be able to provide our customers with new features and service enhancements.
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ECB
New Contributor
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DustinP
Moderator
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https://www.cox.com/content/dam/cox/residential/support/internet/print_media/Self-Install_Instructions_3212_Non-WiFi_Telephone_and_Internet_Modem.pdf is a link to a PDF from our website showing a basic line diagram of a Telephony MTA.
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Fax_and_Digital
New Contributor
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Thank you for the link! Looks like it may require a combination of changes to make it work for everyone! It still does not look like it will allow a smooth connection to my printer/fax and is a complete conversion to digital without any allowance for analog point-to-point confidentiality for those of us that keep a connection to work at home. eFax etc. is good for "faxing" recipes but does not provide solid facsimile service for most purposes.
I am I correct that any fax use is going to also be digital in this system?
Serious issues with this conversion.
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CarolLM
Former Moderator
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Hi there, send us an email to cox.help@cox.com or a Facebook private message or a Twitter direct message with your complete address and account name to continue this discussion. Thanks,
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