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New Contributor
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No phone with panoramic modem
Hello. I just had the panoramic WiFi modem installed. I followed the directions to plug the telephone line in. However, now I have no signal. The phone line is used solely as communication with the alarm company. Had no problem using the previous phone modem. Any idea why this is happening?
Bruce
+4 more
Honored Contributor III
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You need a couple prerequisites for Cox Voice.
1. If your house hasn't previously had VoIP, a tech needs to rewire your demarc.
2. Cox requires subscribers switching from Cox Digital Telephone (old system) to Cox Voice (new system) to perform a Third-Party Verification Process. If the Solution Store didn't perform this verification, you can call or email Cox for the telephone number. Of course, you'll need to call from a service other than Cox Voice. I used Google Voice.
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bearone2
Contributor III
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when i had previously eliminated phone service, a cox phone rep had to add the service with new number when i added panoramic combo unit.
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Andrew_Wees
+4 more
Contributor III
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what model of panoramic WiFi modem did you get?
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must
New Contributor
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I'm having a similar issue. What fixed yours?
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