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Ed123

New Contributor II

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5 Messages

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Keeping phone number

I just signed up for Cox cable Internet and TV. I would like landline phone service, when I asked at the Cox store, I was told my number would not port over, why?

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ChrisJ2

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575 Messages

Hi, Ed. I'm so sorry for the difficulties with your phone number. If the number was also landline and not cell, then you should be able to port it provided you can get the original carrier to make the number live in their switch. Was it a landline number? 

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Ed123

New Contributor II

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5 Messages

Yes, it's a landline number that I've had for more than 30 years. I had Cox service with that same number about 8 years ago. I switched to Verizon after that and again kept that same number. Now Cox is saying it can't be ported over, I can't understand why? I asked Verizon if they are not releasing the number, they said they are not stopping it. 

 

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ChrisJ2

Moderator

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575 Messages

Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We would be glad to check into this for you there. 

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Ed123

New Contributor II

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I will thanks

 

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ChrisJ2

Moderator

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575 Messages

You're welcome, Ed. 

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Darkatt

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Honored Contributor

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The primary reason a number cannot be ported is because it's on a switch outside of the area you want it ported to. The switch areas are set forth by the FCC

This can provide you with more info https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers 

This is the areas - https://www.fcc.gov/oet/maps/areas 

 

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Ed123

New Contributor II

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Darkatt, this number I'm trying to port is not a mobile number, it is a landline that is being used in the exact area that it's presently being used in now with Verizon. 

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Darkatt

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It's possible they looked it up incorrectly then. I would email Cox.Help@cox.com with the info they asked for, and they can help you. I know several of the people there personally, and they are great. 

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Ed123

New Contributor II

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5 Messages

Thanks, I already did that.

 

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