Can't access my voicetools

I'm getting the same thing as Curt B just continuous looping 

I just checked and it's still looping here 

We're sorry, our web site is currently undergoing maintenance.

Now I'm getting this 👆

I wasn't able to get a dial tone and my phone number said it was not in service as well but now it's working again (I think) 🤞

There is no error messages it just keeps looping back to the login page but if I use the app I can login but I still can't access the voicetools.

Please make sure to delete cookies and site data for the cox.com website. Also, please try to access the site with a different browser as well. 

Allan   Did you happen to notice I'm not the OP on this discussion?  When multiple people have an issue with Voice Tools, the "delete cookies and site data" response is a bit lame.  What purpose would be served by deleting cookies and site data anyway if I just change browser?  Cookies are stored in browser specific files.  The same thing happens with both MSEdge and Chrome.  It's unlikely cookies for both browsers would cause an issue.

Hello. There are many reasons as to why a website may not be accessible which is why I asked for any error messages. Saved credentials and other cookies can also cause access issues in some cases. I requested that you attempt to use a different browser to make sure the issue was not browser specific and unrelated to temporary files. This would include things like outdated browser security and/or improper website credentials. If none of this helps, then I recommend sending an email to cox.help@cox.com for further assistance. 

Shariel   of the Cox Social Media team checked the website and told me there's a maintenance notice.  That was actually very helpful.  Thank you, Shariel.

It's looping using a different web browser as well 

I know what you mean 🤣 👍

Hi, there.  Please email my team at cox.help@cox.com so we can obtain account details and review further.

Thank you.

DorisM   This individual described the same issue that's been reported by multiple users.  Just curious... Why do you need account details from someone experiencing a known issue that's been escalated to a "UN" ticket?  If more users reporting an issue will expedite a solution, by all means, let us know.  Everyone experiencing this issue should contact cox.help@cox.com and maybe their vendor will increase their effort to fix it.

It is not a known issue in all areas. I am glad to know you are aware of the issue. Thanks for responding. 

It's a known issue in some areas that may have occurred before.  The vendor's "fix" then appeared to be do nothing and just let corrupted data expire in four months. 

A lot of people are having this same issue.  I chatted them and they said that they are working on the website problems.  🤞

It's working for me.  With the wait for Cox's vendor to fix Voice Tools sometimes measured in months, a two-day fix is silver medal time (better than expected, but room for improvement).  They need to remember what they did for the next time it happens and go for the gold.