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Rosebud84

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43 Messages

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Call history log not working

I can’t access my call history log on the cox website or on the cox connect app.

Can you put in a ticket with tech support?  Thanks.

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Becky

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Hi Rosebud84, log into http://phonetools.cox.com and make sure Call History is enabled. When did Call History last capture call information? -Becky, Cox Support Forums Moderator

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Rosebud84

New Contributor III

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43 Messages

Yesterday, at 4:04pm.  Phone tools on website seems to be working now, but calls don’t load on the app.

I prefer using the app.  I get a spinning circle and the forever “loading”. Then it says error code 1000.

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Becky

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Hi Rosebud84, what version of the app are you using? Go to Settings/About This App to get the version number. -Becky, Cox Support Forums Moderator

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Rosebud84

New Contributor III

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43 Messages

2.31.0

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Becky

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Hi Rosebud84, that is the most recent version. Have you tried uninstalling and reinstalling the app? -Becky, Cox Support Forums Moderator

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Rosebud84

New Contributor III

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43 Messages

Becky, yes I have deleted the app, restarted my iPad, (multiple times)  then reinstalled the app.  It seems to load calls history intermittently.  It was fine yesterday, but I went on it today and calls would not load🙁

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DibbleDop

New Contributor

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5 Messages

Phone Tools isn't working for me either via the web.  I get a "spinner" then a message that says "We are currently experiencing technical difficulties to process your call history request".  I don't have the app.

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JP_Sports

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Same here.  Works intermittently on the app and desktop site.

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Becky

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Thanks, everyone, for your input! I've submitted an escalation ticket. Hopefully, Phone Tools Call History will be back online soon. -Becky, Cox Support Forums Moderator

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Rosebud84

New Contributor III

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43 Messages

Becky, thank you for your help.  I appreciate it.

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Becky

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My pleasure! Thanks for hanging in there with my questions. 😉

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