Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor II
•
You may be experiencing impacts in your neighborhood.......what?
So, I've noticed Cox Bucket Trucks in the neighborhood the last few days (and sporadic drops in service). Now I get this popup on my account
"We've seen an increase in internet traffic as people have shifted their work and school activities home in response to Coronavirus. You may be experiencing impacts in your neighborhood at certain times of day, and that can be frustrating. Our engineers are working to provide the best possible experience. In the meantime, here are a few things you can do."
COVID has reached its one year anniversary (more or less) -- why is it now a problem? If anything, it should be better, as people start to go back to work/school.
Seems like its just an excuse to cover up something else.
It would be nice to get a more technical description of what is being to to resolve this 'impact"
Also, when will Cox upgrade their antiquated system, so I'm not sharing bandwidth with everyone else on the block?
Bruce
+4 more
Honored Contributor III
•
I'm curious what Cox recommends during our "frustration."
"Best possible experience." Yeah, this is what you'd want to hear. Will we pay our bill? Well, we'll try to give Cox our best possible experience.
1
0
Allan
Moderator
•
@Vbnatsfan. I'm so glad you contacted us about this ongoing service outage and it's important that we get it fixed. Our techs have been working in the area dealing with multiple service outages and signal issues in your immediate area. At this time, our techs are still working to resolve this ongoing issue. -Allan, Cox Support Forums Moderator.
1
0
vbnatsfan
New Contributor II
•
update: Now we have 3 vans parked down the street - have been for an hour or more - don't think I've seen any of the techs move from their little pow wow in the street.
2
0