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will0735

New Contributor

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2 Messages

Monday, April 7th, 2025

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Worst Service Ever

I can’t count how many times my TV, Internet and Phone services have been Out Of Service the last/few months, and that’s just when I’m online or watching TV, no telling how many more outages when we’re not.  Just had another unscheduled unexpected outage again for about 5 minutes. Cox has the Worst Service Ever.  And to add constantly raising their service fees, and for what, poor service…

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5 months ago

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LisaH

Moderator

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954 Messages

5 months ago

Hi will0735. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

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Nateslayer360

New Contributor

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1 Message

I don't understand why I pay for a service and I get almost 600mbps to 700mbps on 2 gig service, then it drops to 12mbps and nothing works.  I played vr on metaquest through shadow pc and it loaded great but now my speed is so bad I can't do anything.  

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5 months ago

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will0735

New Contributor

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2 Messages

Isn’t constant unscheduled unexpected Out Of Service - Poor Service a “Technical Topic Related To Cox Services”???  When a student is completing assignments online, the spouse and I are in the middle of a movie or program, then all of a sudden all services just go blank - dead, isn’t this a Cox Technical - Maintenance related issue???  If it was once or twice a month, or maybe at a time of day/night that we didn’t notice or we were unaware maybe that would be tolerable.  But the service - technical outages are constant during the day and night - weekly, and this family household notices probably the majority of the outages due to TV and Internet services constantly being turned on in our home.  
Thanks!

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5 months ago

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Allan

Moderator

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2.3K Messages

Hello. I recommend sending an email with your full name and address to cox.help@cox.com so we can look into this issue on your behalf. 

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5 months ago

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