New Contributor
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3 Messages
Why can't I get IPv6 on my Arris SBG6700-AC modem/router?
I have an SBG6700-AC Arris modem/router and it is a router that is compatible with Cox. I have talked with customer support multiple times about getting IPv6 activated but I am met with the same answer, "Please speak to the router manufacturer about this issue." I have also been told that it was activated for me and I had to do a full reset on my router. Twice. I just need to know why this is happening.
BenS1
Former Moderator
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697 Messages
5 years ago
Because that is a 3rd party modem, we would have to refer you to the manufacturer to set that mode up on your device.
Ben S.
Cox Support Forums Moderator
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Bruce
Honored Contributor III
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5.7K Messages
5 years ago
Do you want Cox to assign your modem a public IPv6 address, or do want your router to have and to assign private IPv6 addresses to your devices?
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