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Makaylatj

New Contributor II

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7 Messages

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Why can't I get any help with my upload speeds?

I have contacted customer service several times and still no one has come out and service the node on my poll.... I have been getting speed test results like the one attached for over two months now....

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Glenee

+4 more

Contributor II

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112 Messages

Go to speedtest and select another server other than cox. If it improves it's the Cox speed app not acting right.

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Makaylatj

New Contributor II

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7 Messages

I tested on several sites. And it is bad all around. Also we have spoke to a service tech once and they said it was something on the poll.

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BenS1

Former Moderator

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697 Messages

@Makaytaj,

I took a look at the network tickets in your area and I do see that there is a ticket to replace a low hanging drop, but that should not cause any service issues. I would recommend sending us an email and allowing us to set up a technician.

Ben S.
Cox Support Forums Moderator

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Makaylatj

New Contributor II

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7 Messages

Thank you for your recommendation Ben. We have contacted a service tech after the ticket was made and they was supposed to set up another ticket for a follow up. I guess from your response that did not happen and answers my question about if it was or not.

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Makaylatj

New Contributor II

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7 Messages

After posting this yesterday now for some reason my upload and download for that matter is right.... Go figure.....

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Makaylatj

New Contributor II

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7 Messages

I will post if it changes again though the day which it almost always does...

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Makaylatj

New Contributor II

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7 Messages

Only 2 hours later...

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ColleenD

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Moderator

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1.8K Messages

Makaylatj,

I'm really glad to see you have an appointment scheduled. I can only imagine how frustrating this has been. At the moment our back office is undergoing maintenance so I am unable to investigate. Please let us know how the visit goes. If you need additional support you can email us at cox.help@cox.com or reach out to us on Twitter or Facebook.

-Colleen
Cox Support Forums Moderator

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