JammyB's profile

New Contributor

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1 Message

Tuesday, April 4th, 2023

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Why am I being billed for service after canceling service?

I canceled my service with Cox at the very end of my billing cycle going into March, specifically on that date to avoid paying a partial for another month's service that I wouldn't need. I'd been with Cox for 3 years so it isn't an early cancelation fee, and I returned my router when I went into the store to cancel service. But Cox have sent me a bill for ~$39 when I did not use their service at all, after I canceled. What is this 'bill' for, exactly?

Honored Contributor

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1.9K Messages

2 years ago

Since this is a forum where customer's assist each other with technical issues, I would suggest that you CALL Cox, and speak to someone in billing. 

Esteemed Contributor III

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3.5K Messages

2 years ago

Can you still sign online and see your bill? The bill should break down the charge.

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