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henrybak68

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Sunday, August 12th, 2018 4:13 PM

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When will Cox update to Fiber Optics? New Internet is no faster. Still using cable

When will Cox update to Fiber Optics? New Internet is no faster. Still using cable

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7 years ago

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LisaH

Moderator

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950 Messages

7 years ago

Hi Henrybak68. Our infrastructure has been updated to handle gig speeds through the cable lines using a Docsis 3.1 modem. The download speeds should be near 1000 Mbps with a wired connection assuming you have a gig router and a gig network card. The wireless speeds will be around 400+ Mbps down. Right now the upload speeds are 38 Mbps. If you have an issue with your service, please contact us via email at cox.help@cox.com and we will be glad to assist you. Thanks, Lisa - Cox Support Forums Moderator

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CSizelove

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I just had Cox install Gigablast and I am still getting the SAME downloads speeds that I was on Ultimate. Around 250. I would like Cox to fix this as paying extra for the same speeds seems a little off to me.

They replaced my existing Cox Panoramic Wi-Fi Docs3.0 modem with new 3.1 will on site (THATS ALL THEY DID). I am wired in from a desktop and no change to speed tests or to downloads.

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7 years ago

MarkM1

Former Moderator

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231 Messages

CSizelove,

We would like to look into your issue to see why you are not getting your speeds. Would you send us an email to cox.help@cox.com with your name & address along with a link to this post? We can check to see what may be causing your problem at that time.

Mark M.
Cox Support Forums Moderator

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7 years ago

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sdrobert1

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1 Message

7 years ago

Why does Cox only have Fiber up to the pedestals and not all the way inside homes? Will this be changed in the future?

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