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DCClark

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Upgraded my internet without my consent

My internet was upgraded without my consent, after installing cable. Was told by representative I could keep my existing internet plan. It went from Security Essentials to Prefered internet. I dont need Internet prefered this is just overkill. I made sure my same plan would not change but someone lied to me

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Bruce

Honored Contributor III

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5.7K Messages

Security Essentials?

Are you now paying the same price as Essentials?

Cox asked a friend of mine to upgrade from 50 to 100 Mbps.  He didn't want to upgrade but Cox was getting rid of the 50 plan.  Cox got rid of the 50 plan, upgraded  to 100 but are charging for 50.

Cox just thought they'd ask before getting rid of the lower plan.

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wees41

Contributor II

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699 Messages

they also got rid of 150 plan, but we still have it?

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Bruce

Honored Contributor III

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5.7K Messages

I can't find a list of Internet plans.  I click on Plans...as to list plans...but Cox only has an ad to upgrade to Internet Ultimate.  Jeesh.

Cox use to have a bunch of nickel-and-dime plans but they've disappeared.  Cox assumes everyone streams.  Cox will eventually just make everyone subscribe to Gigabroke.

Starter (5 × 1)
Starter (10 × 1)
Welfare (10 × 1)
Essential (15 × 2)
Essential (30 × 3)
Preferred (50 × 10)
Preferred (100 × 10)
Ultimate (300 × 30)
Gigablast (1000 × 35)
Gigablast (1000 × 1000)

I never heard of 150.

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LisaH

Moderator

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959 Messages

Hi Bruce. Check out www.cox.com/.../internet.html which shows the current plans that we now have. Thanks, Lisa - Cox Support Forums Moderator

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Bruce

Honored Contributor III

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5.7K Messages

I had navigated to that page, Plans, but it doesn't list Internet plans.  It's not informative.  It's trying to sell me stuff:  Check Out Our Internet Offers...Upgrade Your Internet Plan...Internet Add-Ons...Upgrade To Panoramic...Gigablast Coming Soon...

I just want to see a list of plans.

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MarkM1

Former Moderator

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231 Messages

Hi Bruce,

This link provides the data plans we are currently offering. If you are looking to see about deals being offered for different data plans, please give us a call at 1-888-GET-MORE to see what special offers we have for you. www.cox.com/.../internet.html

Mark M.
Cox Support Forums Moderator

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LisaH

Moderator

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959 Messages

Hi DCClark. We can investigate this for you. Please email us at cox.help@cox.com and include your name, complete address and description of your concern and we will be glad to assist you. Thanks, Lisa - Cox Support Forums Moderator

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