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New Contributor II
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Upgrade to 500Mbps
On 6/29, I received email from Cox informing me that my Internet service speed has been increased from 250Mbps to 500Mbps. According to this email, all I need to do to see the speed increase is reset my modem. I have done that several times since, including once today. I'm still at ~250Mbps. I have a Cox-supplied Arris TM3402A, which according to information on the Cox website should be capable of 1Gbps. I contacted support via chat, and the representative tried to sell me a new modem. I declined. My service seems to be fine at 250Mbps and I cannot justify the additional expense. But I'm curious, what is going on?
Thanks.
WiderMouthOpen
+6 more
Esteemed Contributor III
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You may want to join the conversation on this post. I think the speed was increased before individual areas where ready for the upgrade. May I ask what state you are in?
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Bruce
+4 more
Honored Contributor III
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Unless Cox is either planning to eliminate or lower the price of the 250 plan, I don't know why they'd automatically assume you'd want it. However, Cox shouldn't increase your price. Keep an eye on your bill.
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LisaH
Moderator
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Sub12345
New Contributor II
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Issue resolved. After determining that my router running OpenWRT was the bottleneck, I found a misconfiguration in the QOS settings. All is well now.
Many thanks to the crew at CoxHelp.
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