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Support calls/Forums for Internet, Phone, TV? How about all of the above?
I often have problems w/ all three of my Cox services (TV, ISP, Phone) simultaneously. This forum is a prime example. Cox has at least 3 different support directions/paths/choices. Which support channel/direction is best/fastest when I need help, or does it even matter?
BTW, I never use or monitor my Cox email address (b****@cox.net) Can I add a secondary or tertiary email to my account to receive these notifications?
Thanks!
Bruce
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Honored Contributor III
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If you feel only Cox can help, it would be best to send an email to cox.help@cox.com with the following:
- Full Name
- Complete Address
Cox got out of the email business a few years ago but contracted a 3rd party to still provide service to existing accounts. I just checked my Cox account and webmail...albeit briefly....and didn't see anything about secondary accounts.
Why receive notifications? Just visit us once-in-a-while.
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