New Contributor II
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15 Messages
Spam folder missing on Gmail app on phone - Cox not sending it?
I read my email on my phone. I rarely (read: never) use Cox's webmail as it's simply not a good format for mobile mail.
I use the Gmail app on my phone to read and send email, however, Cox doesn't send the Spam or Junk folders. I have several Cox email accounts and every one of them exhibits this behavior - no spam or junk folder.
This is on a clean and fresh installation of the Gmail app on a new Galaxy S21 Android phone.
I have gone to the webmail settings and made sure that Spam/Junk is marked as Subscribed in the IMAP settings.
This is only important because sometimes email is delivered to Spam/Junk by mistake and I have no way to check those folders.
How do we fix this?
Bruce
Honored Contributor III
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5.7K Messages
4 years ago
You were already publishing these folders from Cox webmail before the clean/fresh install on your Galaxy?
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Jyunte
New Contributor II
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15 Messages
4 years ago
Actually, it seems to just be this one account, my main email account! The other Cox accounts all have a Spam folder when using the Gmail app! I see no difference in how the accounts are set up in Cox's own settings and the Gmail app setup is very simple: provide the IMAP server settings, username and password. I have no filters set up and all folders have their "Subscribed" option checked in the Cox IMAP settings.
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