tajkkj's profile

tajkkj

New Contributor III

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44 Messages

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spam and not spam reports bouncing

Hello,

Until recently, I've been able to forward mail which either should be spam or which Cox has flagged as spam, but is not, to either SpamReport@cox.net or ThisIsNotSpam@cox.net. For the last several days, this no longer works, and my forwards are begin bounced. The error message I'm getting is like the following:

<cox-spam@feedback.cloudmark.com>: host 68.1.17.4[68.1.17.4] said: 552
    <tucsonmuffy@cox.net> message rejected. Refer to Error Codes section at
    https://www.cox.com/residential/support/email-error-codes.html for more
    information. AUP#CXSNDR (in reply to end of DATA command)


Reporting-MTA: dns; mx-out.cox.rs.oxcs.net
X-Postfix-Queue-ID: EC964233BB3F
X-Postfix-Sender: rfc822; xxxxxxxxxxxxxx@cox.net
Arrival-Date: Sun,  6 Feb 2022 20:57:49 +0000 (UTC)

Final-Recipient: rfc822; cox-spam@feedback.cloudmark.com
Original-Recipient: rfc822;cox-spam@feedback.cloudmark.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; 68.1.17.4
Diagnostic-Code: smtp; 552 <tucsonmuffy@cox.net> message rejected. Refer to
    Error Codes section at
    https://www.cox.com/residential/support/email-error-codes.html for more
    information. AUP#CXSNDR

Any idea what's going on, and why this is now failing?

Thanks, 

Tim

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socal_transplan

Contributor III

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360 Messages

me too!  that's exactly why i'm here.  it seems to be fine for them to let something that might have a virus in it get to MY mailbox, but they're ever so protective of theirs!

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tajkkj

New Contributor III

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44 Messages

Over the last few days, there has been improvement. Now I am not getting forwards to SpamReport@cox.net bounced back.

However, I am still seeing forwards to ThisIsNotSpam@cox.net bounced. So, whatever fix was done to make reporting spam work should be applied to reporting non-spam e-mails.

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DavidA2

Former Moderator

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212 Messages

Tajkkj,

I would be happy to pass that feedback along to our leadership team.

David
Cox Support Forum Moderator

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socal_transplan

Contributor III

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360 Messages

I gave up forwarding spam over a week or so ago, but I'm still getting bounce back messages two at a time.  It says the mail is attached “below,” but neither of the attachments open to any detail. What are they bouncing back? 

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socal_transplan

Contributor III

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360 Messages

Btw, funny thing…I found your post, David, in my Cox spam folder. Lol

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tajkkj

New Contributor III

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44 Messages

FYI, ThisIsNotSpam@cox.net forwards are still being bounced.

Along these lines, I just tried forwarding a phishing e-mail spoofing it was from COX to phishingreport@cox.net, and it was bounced because it was suspected to be SPAM! Interestingly, the sender had a cox.net domain.

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Allan

Moderator

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2.4K Messages

Hello, I recommend sending a new email with the suspicious email in question included as an attachment. Simply forwarding the email may result in the email being identified as spam. -Allan, Cox Support Forums Moderator.

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socal_transplan

Contributor III

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360 Messages

and just like  it suddenly started...it has suddenly stopped.  at least for me. no bouncebacks in the last 3-4 days. 

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