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Cerumo

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Slow upload

So after having a tech out today looking at why anywhere i test besides your servers the upload is purely not there. He told me that any server I tested to was having issues. Testing to 3 different sites and the bandwidth test to twitch.tv (after seeing a post that you directly offload to) I am still having this upload issue. If the test on here is showing close to or at 30 for the upload then I would like to know why anywhere else i go the upload is 5 or less. To me it makes no sense as to whats causing the issue if the net runs fine i can see all the results no matter where I upload test at a minimum of 26. I would like a solid answer as to what is causing the issue seeing I am directly connected to a modem that you supply. I am not over wifi as the hard line is directly into the computer from the modem without a router.

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Cerumo

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https://imgur.com/a/klKQdBR
https://imgur.com/a/QJUK9VO
This is what happens when the net completely dies after a few months of working perfectly fine on these sites with 25+ but i only get 2 months at max of that then it completely dies n goes to this

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JonathanJ

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The Cox speed test sites are hosted on our own servers within our network. We can't guarantee speeds once traffic leaves our network; however, you should get comparable results from other sites. The next time you experience this can you run a couple of traceroutes and post them.

Cox support moderator

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Cerumo

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So as of tonight i ran a test through the site logged into my account n now its showing 6mb up when any other site shows less then 1mb. ill run some traceroutes when i am home tomorrw.

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Cerumo

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Tracing route to speedtest.net [2a04:4e42::731]
over a maximum of 30 hops:

1 6 ms 6 ms 6 ms 2600:8801:3380:4f0:5a19:f8ff:fef0:dd33
2 * 20 ms 18 ms 2600:8801:33ff:ffff::1111
3 16 ms 16 ms 16 ms 2001:578:605::1e
4 22 ms 24 ms 23 ms 2001:578:1:0:172:17:249:33
5 * 79 ms 109 ms 2001:578:1:0:172:17:249:33
6 22 ms 19 ms 20 ms 2a04:4e42::731

Tracing route to testmy.net [64.111.22.10]
over a maximum of 30 hops:

1 9 ms 5 ms 14 ms 192.168.0.1
2 * 20 ms 19 ms 10.80.192.1
3 25 ms 14 ms 16 ms 100.127.3.138
4 * 20 ms 19 ms 100.120.102.10
5 17 ms 17 ms 19 ms ae56.bar1.LasVegas1.Level3.net [4.35.34.213]
6 * * * Request timed out.
7 39 ms 41 ms 33 ms OPTIMUM-NET.ear3.Denver1.Level3.net [4.14.114.198]
8 40 ms * 37 ms 195-16-111-64.auto.vis.data102.com [64.111.16.195]
9 35 ms 38 ms 32 ms testmy.net [64.111.22.10]

Tracing route to twitch.tv [151.101.130.167]
over a maximum of 30 hops:

1 7 ms 6 ms 9 ms 192.168.0.1
2 18 ms 16 ms 13 ms 10.80.192.1
3 21 ms 17 ms 15 ms 100.127.3.136
4 19 ms 19 ms 23 ms 100.120.102.6
5 47 ms 38 ms 41 ms sanjbprj02-ae0.0.rd.sj.cox.net [68.1.5.186]
6 28 ms 28 ms 28 ms 199.27.73.110
7 * * * Request timed out.
8 39 ms 34 ms 28 ms 151.101.130.167

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LatitiaS

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Hi Cerumo,

Thank you for providing the trace routes. The trace to testmy.net times out on the Level 3 network. Since Level 3 is not within the Cox network, this is not something Cox can address. The trace route to twitch.tv most likely times out because Twitch blocks ICMP traffic once it reaches their network successfully.


Latitia
Cox Support Moderator

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