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New Contributor
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Setup service required!
Hi all,
I just sign up for COX internet service at my new house. According to the phone tech, we need a new setup service. I called phone tech for an appointment and also walked into the store. I still don't have a real appointment yet. The current setup appointment is Dec 25, 2021. How come there is no one available to set up an internet service??? Cox charged my $50 deposit so fast, but can't provide me the service. This is ridiculous!!!
slow_speeds
New Contributor
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They’re terrible
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Bruce
+4 more
Honored Contributor III
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Did the tech define the "setup service?" If you need an outside NIU and wires, you may be able to hire a contractor.
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bearone2
Contributor III
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so you don't have the real apartment, maybe why they gave you the absurd "show-up" date!!
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JonathanJ
Former Moderator
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Sounds like the address doesn't qualify for a self-install and needs a pro install which requires a technician inside the house. Because of the social distance, our technicians can’t go inside the house. The date provided just allows us to schedule a work order once we began entering homes you will be contacted by our field leadership team to schedule an appointment.
Jonathan J
Cox Moderator
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