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Service outage
This is a statement more than a discussion. Lately it seems like our internet service is down more than it’s working. We are dependent on the service for work etc. Do we get a discount for all of the inconvenience caused by the loss of service? Cox seems ready to charge for any changes or upgrades in service.
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ChrisJ2
Moderator
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531 Messages
Hi, Hulti. I'm so sorry for the issues with your service. We're glad to assess your account for credit. We don't expect you to pay for a service you cannot receive. Email uis at Cox.Help@cox.com with your name, address, Cox PIN and a copy of the forum message. We're happy to assist you.
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