Skip to main content
Hulti's profile

Hulti

New Contributor

 • 

1 Message

Closed

Service outage

This is a statement more than a discussion.  Lately it seems like our internet service is down more than it’s working. We are dependent on the service for work etc. Do we get a discount for all of the inconvenience caused by the loss of service?  Cox seems ready to charge for any changes or upgrades in service. 

Discussions

 • 

Updated 

85

1

0

0

C

ChrisJ2

Moderator

 • 

575 Messages

Hi, Hulti. I'm so sorry for the issues with your service.  We're glad to assess your account for credit. We don't expect you to pay for a service you cannot receive. Email uis at Cox.Help@cox.com with your name, address, Cox PIN and a copy of the forum message. We're happy to assist you. 

0

0