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chmod777

New Contributor III

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17 Messages

Wednesday, November 13th, 2019

Closed

SB6183 stuck in reboot loop trying to update firwmare

I used the reboot modem tool on the Cox site and since then my modem has been stuck in an infinite reboot loop trying to perform a firmware update - I see "SW Download INIT - Via NMS" in the Event Log and it reboots over and over and over and over every few minutes. The modem currently has firmware D30CM-OSPREY-2.4.0.1-GA-02-NOSH.

Any ideas/help?

This is in CA / South Orange County region.

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Updated 

6 years ago

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Accepted Solution

KevinM2

Former Moderator

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1.5K Messages

6 years ago

@chmod777, are you still experiencing issues with the modem? I am able to view your signal levels at this time. If this persists, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com, to resolve the issue. -Kevin M. Cox Support Forum Moderator

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chmod777

New Contributor III

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17 Messages

Nope, after several hours of the failed update and reboot loop, it stopped and all back to normal for now. Thanks.

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6 years ago

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Allan

Moderator

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2.3K Messages

@Chmod777, We are glad to hear that everything is back up and running. Please let us know if you have any additional issues with the internet service. -Allan, Cox Support Forums Moderator.

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6 years ago

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Andrew_Wees

Contributor III

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809 Messages

6 years ago

calll cox 

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