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Kelly911

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6 Messages

Tuesday, December 22nd, 2020 3:34 PM

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Rotten COX policy.

 We're Canadians, we can't come down because of Covid and Cox has restored our service from our seasonal hold.  No consideration that we're not able to enter the USA.  Very disappointed.

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5 years ago

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Bruce

Honored Contributor III

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5.7K Messages

5 years ago

I'm sure this would be a special circumstance for your hold.

I'd email Cox: cox.help@cox.com

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Kelly911

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6 Messages

Thanks for that Bruce.  I've been looking for an address to get in touch.  The phone support person was very polite but unable to do anything about it.

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5 years ago

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Bruce

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5.7K Messages

I don't want to disrespect anyone, but I've always had better results via email.

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5 years ago

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Kelly911

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6 Messages

I just fired off a quick note explaining the circumstances.  I agree with you too, no sense in fighting with the phone support guys - they've got limited ability.  Hopefully I'll get some traction through email.  Thanks again!

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5 years ago

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Kelly911

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6 Messages

5 years ago

Well I've ALREADY received a reply from Cox...wow, I'm moving from disappointed to impressed.  Actually impressed and hopeful.

Thanks for the help guys.

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Bruce

Honored Contributor III

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5.7K Messages

What'd Cox do for you?

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5 years ago

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Kelly911

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6 Messages

Well they're going to call me and discuss....will update you for sure.

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5 years ago

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Kelly911

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6 Messages

Well they came through.  Reversed the charges and put me back on the seasonal hold.

This agent was very clear that they have anticipated and planned for the situation faced by seasonal residents and will follow up with the agent.

Thanks for your help!

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5 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Good to know.  Thanks.  Have a great winter!

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5 years ago

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