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New Contributor
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Reprovision
Good day:
I installed a new modem yesterday after the combo Wi-Fi modem stopped connecting and an hour with the chat tech didn't find any issue.
I activated the modem but still couldn't connect.
I get the self activate screen when I try to access the internet. However, when I try to register the modem it says it's not supported (Arris SB163). The list of supported modems is blank when I click the link.
I confirmed the Mac and S/N were registered, but second to a friend who is a Cox technician (unfortunately out of town) : it's stuck in self registration.
Because I have a service appt tomorrow the chat tech I reached out to later wouldn't deprovision and reprovision the modem.
Is there anything i can do?
Bruce
+4 more
Honored Contributor III
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You sure the modem is SB163? I didn't see this model on the list of Cox Certified Modems.
What happens if you log into your Cox account and use the Internet Modem Reset Tool?
www.cox.com/.../cox-certified-cable-modems.html
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Ejm91206
New Contributor
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Oh my bad- I was going from memory. SB6183 is the modem and it is on the list.
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Ejm91206
New Contributor
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I did get a response by email and they are helping. Thank you!
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