Problems starting today with typing emails & time frames.

Hi,

I use Classic Email and need help with a really annoying problem, which started today. When I type a response to an email / or a fresh email....that takes more than about 3 minutes, I am automatically logged out by Cox.....with a quick pop up that flashes for 1 second that says that I've timed out. Then I lose any outgoing email that I either just finished, or was working on. I don't have a chance to save it or save to drafts, before Cox wipe everything out. I gets very frustrating, as one of my emails ... well I gave it 4 different try's before this just destroyed my patience & I finally gave up.

Also, I am using a laptop & not a phone, so I can type faster. I cleared cookies, etc. I logged on & off again with the same issues. Would anyone have any idea what has happened, or ( I'd like to ask: what I did?) But nothing has changed & I've never come across this issue ever before. Thanks much for any input. AJ

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CurtB

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Is the pop up message "Your session is expired"? I can re-create that condition if I access a Webmail link from a Cox webpage while I'm already sgned in to Webmail. Try closing all browser tabs and open Webmail with this link:

https://myemail.cox.net/

I am not a Cox employee.

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AJG

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Thank you much for your quick response. I will try that! Likely that is what occurred. AJ

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Bruce

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I can confirm I've never been timed-out after logging directly into webmail. I could log-on in the AM, not use it all day and it'll still be active when I shutdown my computer in the PM. The Cox Account page, however, will timeout on me.

Although I haven't been looking, I've never seen a webmail link on my Cox Account page. I think the closet I've noticed was email support or something similar.

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CurtB

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I've never been timed out when I just sign in to Webmail either. But I've seen that "Your session is expired" message before and I re-created it again last night before I replied to the OP.

I said "a Cox webpage" not "The Cox Account" page". If you look closer, you'll find multiple links to Webmail from other Cox webpages. Here's one:

Internet Service Details | Cox Communications