New Contributor
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3 Messages
Plan changed and now overages?
The new cable box installed last year runs of the internet. My plan was unlimited but now it is capped. The cable runs off the internet!!!! Between my 2 kids, my wife getting her masters and work, then my gaming we are looking at an additonal 70 a month. On top of our bill being raised another 40 dollars!! Are you for real?
CurtB
Honored Contributor
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2K Messages
If you previously subscribed to unlimited data, changing to Cloud DVR shouldn't affect that. Moderators have said Cloud DVR doesn't count against the data cap. Can a moderator who knows please confirm?
How Online Activities Impact Data Usage
Does that include Cloud DVR?
Does data used by Cloud DVR count toward the monthly data cap?
Becky
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
Sounds like you had unlimited bandwidth as part of a campaign/contract that ran out or was changed when adding the new box. If so, call Cox and see if they can change it back to what it was.
As for the box counting against bandwidth cap, is it a 4K wireless box? If so, it depends on what you are doing and watching on the box. Should say in the guide which stuff uses the limited bandwidth. As per here;
"Like with any other Cox receiver, using content or apps identified as Internet in the guide count toward data usage. Linear content, commonly referred to as live channels or non-subscription On Demand, does not count toward data usage. See Understanding Data Usage for more information."
See here for more info.
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jmswillow75
New Contributor
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3 Messages
I do not have DVR. It is the new cable box that runs off the internet there was no other option when we moved. That effects data usage big time!! Oh this program is available in 4k cool. Oops that's running off your internet. So now we are looking at $100 extra a month when for years this was not a charge or ever a charge!!! On top of a $200 bill that just got upped by $57 just cause. Now all the added fees. Good luck keeping loyal customers now.
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jmswillow75
New Contributor
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3 Messages
Thanks for all the avoid the issue. But let's blame the customer of 10 years on it being their issue. One I am educated certified professional. Second the issue is you charging data fees fkr only the purpose of charging more money. Just like you got caught adding extra fees of up to $40 with no explanation. Oh and before you double speak about some made up bandwidth terms. I ,once out of the military did cable design and engineering for time Warner. Data overages set by you are not overages. It is a plan to make money off of customers. Hey thanks to your automaton on managing my usage. Oh do tell if your only connected to the internet cable box does not use bandwidth to your home? Guess you have some magic beans to sell. Bye. Thanks I just left. Next time try not speaking to someone intelligent as if you are more than. Expect more customer losses.
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chaosagent
New Contributor
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1 Message
i wholeheartedly agree with the OP. i was at a cox store and decided to upgrade to gigabit speed in january. now just a week into the month of service, i have used 95% of the data in my plan. happened the previous month of service. an upgrade should include the services to use the upgrade. i wish i could dump cox. but in my community cox is the only internet service available. i will end cox in my home the second an alternative provider is available.
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