Deerock702's profile

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Ping spikes in North Las Vegas area

About a week ago ive been starting to get MASSIVE ping spikes my discord server is connected to the west coast my ping should be a solide 14-20 im at 14-210. With about 20% packet loss. Any thing else I need to post to help figure out the route problem?

Contributor

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66 Messages

You can go into command prompt and type: ping -n 30 tester5.ec2.dslreports.com

That is a California based server which will show your packet loss to that region. There is also ping plotter a free program to download shows you all the packet loss on each hop. The sad truth is there are bunch of post on here from Vegas area, California, and Arizona which are all experiencing the same thing. Over saturated nodes, over sold bandwidth packages with upload speeds at like 100 mbs when most CTMS junctions for Cox only have 100 to 120 mbs upload capacity, etc. Short answer to that is to many people using the network in your neighborhood at the same time. If you where not tied into a node with so many users on it then it wouldn't be a problem for everyone to be using the internet at the same time, but when its over sold, there is no way to bypass the limitations to the infrastructure currently in place aside from Cox kicking people off the network. 

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4 Messages

Is there a way to change nodes or no?

Contributor

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66 Messages

Cox can split your node so that 50% are put on one and 50% on the other. Requires them spending money and coming out and building it. Likely will take a complaint to the FCC: https://consumercomplaints.fcc.gov/hc/en-us/signin?return_to=https%3A%2F%2Fconsumercomplaints.fcc.gov%2Fhc%2Fen-us%2Frequests

Filed one last week, still waiting on a response from Cox.  

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thanks filed a report with them... I literally cant play video games, or talk to my classmate and friends on discord.

Contributor

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66 Messages

No worries, the more people that due the more attentions the FCC will be placed on them. Will force infrastructure upgrades that should of been made years ago to get done. Ideally one day there should be legislation passed protecting consumers from over selling bandwidth packages on a node for cable type providers where your internet bandwidth is shared with your neighborhood.  

Former Moderator

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1.5K Messages

Hi Deerock702, we'd like the opportunity to assist you in resolving these issues. Your modem is not reporting any signal levels to us at this time, which is concerning. Can you please make sure there are no loose or damaged connections between the wall and the equipment? Please don't hesitate to email us at cox.help@cox.com for additional support. We're here to help. -Kevin M. Cox Support Forum Moderator

New Contributor

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1 Message

Having the same problems here for a few months now, onlines games are unplayable

New Contributor III

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13 Messages

Same issue as everyone else. I can't even do online game any more. My ping would be spiking so bad thats its unplayable. Talked to cox tech last nite and ran some test. He said everything looks fine. I just gave up arguing with them. Now I'm thinking about switching to Century Link for fiber for $85 guaranteed rate for life.